FREQUENTLY ASKED QUESTIONS

Everything you need to know about LuxeNest home care.

From preparing for your first service to choosing the right level of care, we’ve answered some of the questions we hear most often.

Frequently Asked Questions

LuxeNest offers recurring home care, deep cleaning and home resets, move-in cleaning, seasonal resets, event cleaning, property presentation services and select post-construction cleaning. We also offer optional additions and concierge services for existing clients.
Recurring home care is designed to consistently maintain your home with weekly, bi-weekly or monthly visits. A Deep Cleaning & Home Reset provides a more comprehensive level of care, with additional attention to buildup, detail work and often-overlooked areas.
Recurring service typically begins with a Deep Cleaning & Home Reset. This allows us to establish a detailed baseline for your home. If your home is already professionally maintained, we can determine whether a deep cleaning is necessary before recurring service begins.
Yes. LuxeNest uses thoughtfully selected, non-toxic cleaning products designed to clean effectively while being mindful of your family, pets, surfaces and indoor environment.
No. Our team arrives with the products and equipment needed to care for your home. If your home has a surface or material requiring a specific product, please let us know before your service.
No. Many of our clients are not home during service. We can coordinate access instructions in advance so your home can be cared for with minimal disruption to your day.
We recommend putting away personal belongings, clothing and excessive clutter so our team can focus its time on caring for your home. If dishwasher loading is included in your service, the dishwasher should be empty before we arrive.
Yes. Every home is different. We can discuss your priorities before service, and optional additions are available for areas that need extra attention.
LuxeNest provides home care throughout North Atlanta, including Sandy Springs, Brookhaven, Roswell, Alpharetta, Johns Creek, Milton, Suwanee and Cumming.
Cancellations or rescheduling with less than 48 hours’ notice are subject to a fee. Cancellations made 24–48 hours before service are subject to 50% of the scheduled service fee. Cancellations made less than 24 hours before service are subject to 100% of the scheduled service fee.